Privacy Policy

GlitchingNest ("we", "us", or "our") operates the website glitchingnest.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our contact form. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information we collect

We collect personal information that you voluntarily provide to us when you fill out the contact form, request a quote, or communicate with us. This may include your name, email address, phone number, room size, budget range, and any message you choose to send. We also collect non-personal information automatically through cookies and similar tracking technologies, including your IP address, browser type, operating system, referring URLs, and pages viewed.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

2. How we use your information

We use the information we collect to respond to your inquiries, schedule room surveys, provide quotes, and deliver our services. We may also use your contact information to follow up after a build is complete to ensure satisfaction. With your consent, we may occasionally send you updates about our services or special offers. You can opt out of marketing communications at any time by replying to any email with the word "UNSUBSCRIBE" or by contacting us directly.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with service providers who assist us in operating our website or conducting our business, such as email hosting providers, so long as those parties agree to keep this information confidential.

3. Cookies and tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for site functionality and optional analytics cookies through Google Analytics. When you first visit our site, a cookie banner allows you to choose between accepting all cookies, accepting only functional cookies, or rejecting non-essential cookies. Your preference is stored in localStorage and respected on subsequent visits.

4. Data retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for two years unless you request deletion. Analytics data is retained according to Google Analytics' default retention policies.

5. Your rights

Depending on your location, you may have certain rights regarding your personal information. Under the General Data Protection Regulation (GDPR), if you are in the European Economic Area, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to lodge a complaint with a supervisory authority.

Under the California Consumer Privacy Act (CCPA), if you are a California resident, you have the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell data), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, please email us at hello@glitchingnest.com with the subject line "Data Request." We will respond within 30 days.

6. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

9. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@glitchingnest.com or by phone at (512) 555-0143. Our business address is in Riverside, Austin, Texas.